Job title: Commercial Analyst
Job Type: Permanent
Location: North Acton
Salary: Competitive
Start Date: 23/08/2013
Reference: 216887-BBE6571
Introduction
The Carphone Warehouse is Europe's biggest independent mobile retailer with over 800 stores in the UK, and hundreds more throughout Europe. Our success has been built on over 20 years of experience in the telecommunications industry and our people's passion for the connected world.Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.
Location: West London
Package: £Competitive plus bonus and benefits
Overall Purpose of Job
The Customer Solutions Group (CGS) is the engine of the business. Within CSG, the purpose of the team is to develop the margin across categories with strong focus on PostPay, Carphone Warehouse's core category.The team is accountable for implementing high impact initiatives and projects to develop margin and deliver the growth by owning the creation and delivery of those initiatives, as well as continuous improvement and embedding within the organisation.The priority initiative for FY14 will be the delivery and development of the Right Sell project.The objective of Right Sell is to develop the PostPay margin, while meeting customer needs by providing colleagues with the tools and capabilities to sell differently in store: offering more for more, promoting upgrades and better managing churn.This is a sizeable opportunity and the team will be measured on achieving margin improvement and customer satisfaction targets.
Duties & Responsibilities
Produce the Right Sell documents on a daily basis, for the retail and telesales teams Develop the selling journey and participate to the review with the proposition team for sign-off Analyse the sales performance and margin mix Provide insights on performance issues, and solutions to improve performance where needed Contribute to finding solutions to streamline processes including production process Support the testing of new ways of selling in store and in telesales Continuously improve processes, commercial/business rules, ways of working Support further development of excel tools to produce selling documents, as well as analyse the performance Identify inconsistencies related to proposition, pricing, commissions and provisions, to feedback and discuss with the relevant teams on regular basis Support the embedding of tools and new ways of working within the organisation, in retail teams and in telesales Work closely with various teams in the organisation: propositions and pricing, network and commissions, retail, sales operation, finance and reporting, etc.
Requirements
Essential Can do attitude, drive, resilience Expert analytical and numerical skills Strong communication skills, verbal and written Ability to create and interpret sales and margin data Ability to understand interpret market data Ability to deliver multiple requirements against tight deadlines and react to last minute change Ability to work under pressure Skilled in MS Excel Competent Powerpoint and Word skillsDesirable Retail or Telecom background an advantage Knowledge of MS Access, and Business Object an advantage Degree educated Working at Carphone Warehouse definitely has its perks. What you get for working with us is a comprehensive package which includes a combination of pay and benefits, plus a culture that encourages development, individuality and work/life balance.
We look forward to receiving your application.
Thank you for taking the time and effort to apply for this role. Please note that we will only contact you again if you are invited to interview.
All data is processed in accordance with the provisions of the Data Protection Act.Carphone Warehouse is committed to ensuring that candidates and employees are treated equally, with dignity and respect and to providing a working environment that is free from discrimination, harassment and bullying.
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