Customer Sales and Relations Manager - career opportunity in uk

Job Title:   Customer Sales and Relations Manager
Job Type:    Permanent
Location:    Loughborough
Deadline:    30th Aug 2013
Start Date:    ASAP   
Salary:    20K
Ref No:    281365-SVCSRM


Customer Relations Manager now required for a large multi-faceted leisure Centre in Loughborough.

We are seeking a dynamic and driven sales focused Customer Relations Manager to achieve positive member growth at this large leisure centre.
This centre has over 2000 members with an extensive wet side and needs a very organised and structured operator who will be passionate about sales, service delivery and brand standards.


Main Responsibilities:

· Ensure the centre operating objectives and standards of performance are followed by employees

· Responsible for preparation of reports and key performance indicators for customer service areas and attend relevant meetings on request, targets are met, all comments are responded to, appropriate action is taken and a weekly analysis of comments is produced.

· Responsible for effective and efficient performance of reception staff

· Support the General Manager in the creation, implementation and review of the centre's marketing & sales plan/tactics in line with the corporate marketing & sales strategy

· Lead the sales team to deliver the right choice of membership for the customer, achieve monthly net sales gain and enquiries targets, adopt a proactive approach to saving members looking to cancel and drive retention, and ensuring the fusion sales driving and reporting procedures are adhered to.

· Own the deployment of the Local Marketing Toolkit, understanding how the tools, templates and tactics within can be used to drive the business. Understand the time scales to deliver items from the toolkit and drive high quality outputs from its use.

· Analyse and forecast likely return on each piece of activity conducted. Always ensure evaluation post activity is completed and utilised to improve future ROI

· Responsible for reporting sales performance and monthly client monitoring report.

· Be responsible or the effective distribution, display and presentation of all promotional material within the centre and the surrounding areas (accessibility is key).

· Work in partnership with the other service teams in the centre, drawing down expertise in Health and Fitness, Marketing and Sales, and Sports Development

· Responsible for the day to day management of the leisure centre when on duty and deputise for General Manager as needed

· To carry out induction training and development programmes, and to liaise with the Talent Development Manager on training, learning & development initiatives

Candidates must have proven management experience from a sales and customer focused environment. A background in leisure or hotel sales is well suited.


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