IT Support Assistant - Employment, career opportunity in UK

Job Title:  IT Support Assistant
Job Type    Permanent
Location    London
Start Date    ASAP
Salary    £25k - £28k pa
Ref No    286318-WFISA_395013


We are looking for an IT Support Assistant to join a widely respected and recognised publisher, based in London, and take responsibility for the support of their IT infrastructure across the UK and EMEA. Working within the team that is the face of IT to the business, you will be tasked with ensuring systems work effectively and user issues are dealt with swiftly and efficiently, and providing a first class support function. This is a fantastic opportunity to join a high profile publishing brand, and play a key role within a vitally important team.

The core focus of this role is to provide support for the core IT infrastructure, and in turn the users across the business. Working as part of a dedicated support team, you will need to deliver a high level of customer support to users for all 1st and some 2rd line issues. This will mean taking and logging calls and emails, and either seeing them through to a successful resolution yourself or escalating to another engineer, all the time ensuring that there is minimal impact on publishing deadlines.

You will also be involved in project work as part of the continual improvement of the IT infrastructure, which will enable you to experience new technologies and learn new skills. This is a very broad role, as this team deals with all IT support requests, encompassing desktop, server, networking, telephony and printer issues. You will be the face of IT to the business, so providing a high level of customer service will be key, while always retaining the technical expertise and problem solving skills to be able to resolve issues quickly and effectively.

To be considered for this position, you must have a proven track record of commercial experience in an IT support role (primarily first or second line), ideally in a publishing or media environment. In addition, you must be able to clearly demonstrate evidence of the following;

Experience with Microsoft products including Windows desktop and servers, Exchange and Active Directory.

Experience with LANs, WANs, TCP/IP.

Experience of networking and telephony infrastructure (ideally including Nortel, HP, Cisco, Checkpoint and Avaya products).

The ability to use helpdesk software to log and report on calls.

Experience supporting end users, both over the phone and via email.

Proven experience working in a fast paced, deadline driven environment.

Strong communication and organisation skills.

This is an excellent opportunity to join a high profile global brand, and play a vital role within a team responsible for supporting the users and the IT infrastructure. If this sounds of interest then please contact Will Fraser at Handle Recruitment.

Keywords

Support IT Support 1st line 2nd line Support User Helpdesk Desktop Windows Mac LAN WAN Media Publishing TCP/IP DHCP DNS networking telephony Support



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