Category: Front Office
Location : Bridgewood Manor (Chatham)
Deadline: 30/6/2013
Salary : up to £17,000 per annum, depending on experience
Where you'll be working
Ours is a small, friendly hotel and we pride ourselves in offering a relaxed, approachable atmosphere to our customers. In fact, we like to think that our work goes beyond being a job and that we're welcoming guests into our own home. From check in to the day we say goodbye, it's our aim to ensure that no guest wants to leave! That's why we're always looking at ways to improve our service even further and that's why we always nurture and grow our people to achieve their full potential. So you can expect plenty of career development opportunities as well as lots of recognition and rewards for your work and commitment here. Situated on the edge of historic Rochester, our hotel is easily reached from the M25, M2 and M20
What you'll be doing
As Reception Manager you'll lead, inspire and motivate the Reception team to handle check in and check out to give a great first and last impression making sure that our guests have everything they need to be comfortable and enjoy their stay. Our Reception team thrives on pressure and are nothing if not flexible, welcoming and, quite frankly, amazing at all times!
We also know that each and every one of our guests wants to be made to feel special, so no lengthy standards checklists for us! As Reception Manager you'll use your instinct to build a great rapport and deliver our distinctively memorable one of a kind service.
What you'll need
Reception Manager, Bridgewood Manor Hotel -
- To have a great personality and be genuine, approachable, attentive and instinctive.
- To enjoy the buzz of being busy.
- To be smart and well presented.
- Previous experience in a hotel reception role at assistant manager level.
- Excellent standard of numeracy, literacy.
- Excellent operational knowledge and experience of IT Front Office System.
- Working knowledge of Microsoft Office.
- To know how to maximise sales opportunities through occupancy and average room rate.
- Excellent level of spoken and written English.
- To be able to recognize and develop future stars.
- To be able to work shifts that generally will be between 7am and 11pm, which will include weekends and bank holidays.
What you'll get
A refreshingly different work experience with a business that will value your individuality and inspire you to achieve your potential, through great training and development - we're proud to have achieved Best Places to Work in Hospitality "Excellence in Training" Award.
Last but not least a competitive salary and the following benefits.
How to apply: Visit; http://www.peoplebank.com/pbank/owa/pbk24w12.main?p=cgclnZoblcgn3oX079SJZnaockkjbkkn
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