Customer Service Assistant - Employment, career opportunity in UK

Job Title:   Customer Service Assistant
Job Type:    Permanent
Location:    Milton Keynes, Buckinghamshire
Salary:    Â8.59 - 8.59 per hour + excellent benefits
Start Date:    ASAP
Duration:    Permanent
Reference:    267596-TSLJ1746


Immediately Interviewing! Do you have that X factor that we are looking for?

Our client shot its way into the fashion industry in 1986 and since then has taken the retail industry by storm. Due to their success they have expanded into Milton Keynes where they have created a glamorous new home for a large scale, additional customer service team which will be open shortly and operate over 24 hours, 7 days a week .

Perks

A variety of shifts are available that will accommodate for a well balanced family and work life.

Their new site houses a modern airy space where employees have 3 areas to enjoy some down time; an outside deck, a lounge and a games room.

Their story

They are a multi-channel retailer of high quality shirts and suits with 21 stores in the UK, US and Paris. They are a rapidly growing business both in the UK and internationally with sales of £131 million this year. Additionally we were listed as one of the fastest growing companies in the UK according to the Sunday Times and awarded the Customer Contact Innovation Award for Customer Engagement 2013. Last year they swept the floor with Best Online Customer Service' category at the European Contact Centre Awards and came 1 st for Web Chat, 2 nd for Calls and 3 rd for Calls & Emails combined at the Top 50 Contact Centre awards, where we also won the Best E-Retailer category.

Company Spirit

Passionate people, outstanding products, world-class service is their mission. The spirit is highly entrepreneurial and dynamic, aiming constantly to achieve the highest standards in everything that they do. As an employer they strive to provide a respectful and welcoming environment with unlimited opportunities to learn and grow making it a fun company to work for. Quite simply, they offer an outstanding work environment for outstanding people.

Meet the team
They believe there is nothing that can't be done and there is nothing they can't improve. Advising, helping and assisting their global customers is paramount to this role. They are a passionate bunch - passionate about their brand, clothing, their customers and their company. They ooze enthusiasm and always strive to go the extra mile for their customers. They provide a world class service by adding a personal approach to every phone call, email and online interaction. Making the customers' shopping experience memorable and enjoyable.

The role

* Listening to the needs of customers
* Handle calls, emails and web chat from customers all over the world
* Always putting the customer first
* Going the extra mile and out of your way to help their wonderful customers - nothing is impossible

24/7 - Shifts Available

We have a number of shifts ranging from 10am to 8am, which include afternoon, evening and over night shifts working full time or part-time.

The person
Passionate about customer service, outgoing, customer focused, self-motivated, driven and has the need to be the best they can be. Star communicator both verbal and written.

DO you have the x factor? If you are passionate about customer service and want to work for one of the UK's most prestigious retailers? If yes then please hit 'the apply now' button.

You will then be sent an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
This vacancy is being advertised by THESMARTLIST.CO.UK who operate on behalf of recruiters, to provide an online advertising and employee selection service.



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