Fashion French Speakers,(Mgi Recruitment)-Employment Career opportunity in UK

Job Title:  Fashion French Speakers, Cs Adviser Position In Belfast For You
Company: Mgi Recruitment
Location: United Kingdom, County Down, Belfast
Date Posted : 13th October 2013


Job Reference:  CBFRSLG1110
Job Industry:  Call Centre and Customer Service
Education level:  Bachelors
Pay Scheme:  Monthly Salary
Salary:  1400.00 - 1420.00 EUR
Salary Benefits:  + 5 nights B&B + 300€ travel reimbursement
Job Type:  Permanent/Full Time



-         Valid EU work permit required -

Job description:

Our client is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. He works with some of the world's leading companies, providing sales, marketing services, print and fulfillment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, he gives his clients the global reach essential for business success.

His client is a huge online fashion retailer.

Responsibilities:

    Provides a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media, in both French and English
    Takes the opportunity to ‘Shine’ through every interaction by showing a lively interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand.
    Leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience.
    Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets.
    Proactively seeks ways to improve the customer experience through each interaction
    Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role.
    Multitasks and adapts to a fast paced environment.
    Continuously searches for improved ways of responding to customer needs through all contact channels.
    Proactively seeks feedback on ways to improve individual and team performance.

Requirements:

    Fluency in written and spoken English and French
    Customer Focus – 6 months experience in telephone or face to face Customer Service, building relationships with the customer
    Specialist Expertise – Genuine interest and passion for fashion.  Has an awareness of promoting the client brand. Understanding of social media platforms
    Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
    Planning & Organizing - Ability to multitask on various contact channels to achieve personal and team targets. Plans and prioritizes workload in accordance with contact volumes
    Effective Communication - Excellent communication skills both verbal and written
    Resilience - Demonstrates resilience and ability to work on own initiative
    Problem Solving - Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement
    Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of the brand.
    Not afraid to work 40 Hours per week on a rotational shift pattern from Monday to Sunday

You’re made for the job ? Don’t let others applying before you and getting YOUR job !! Send me your application to this address and give me a call to be sure I received it :  00353 1894 3006 ! I am waiting for you !!

-         Valid EU work permit required -


Click to Apply Now