Service Desk IT Support Analyst - career opportunity in uk

Job Title: Service Desk IT Support Analyst
Job Type:    Permanent
Location:    London
Deadline:     30th Aug 2013
Start Date:    ASAP
Duration:    Permanent
Salary:    £20,000 - £25,000
Ref No:     211245-JCMCITS


Skills: IT Support, TCP/IP, SQL Server 2005 or SQL Server 2008, SQL, Email Marketing Application Support,

If you are an IT Support Analyst looking for your next career move, then this could be the challenge you have been looking for.

My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic Service Desk IT Support Analyst to join their friendly support function. Working as part of a fun, energetic team, the suitable Support Analyst will be handling all 1st and 2nd Line Support queries, providing clients with application, desktop and mobile support. A Technical Support based role, the suitable candidate will be liaising directly with clients, providing them with assistance on a multitude of SQL Server based applications.

The Support Analyst will be responsible for the smooth running of front of house applications, handling 1st - 2nd Line queries, escalating complex issues to the 3rd line support team.

Responsibilities:
* Using your knowledge of IT technology and communications to support all IT applications.
* To man the Helpdesk and be the go to person for all 1st and 2nd line incidents.
* To work closely with 3rd party vendors to maintain the integrity of our business application servers and information databases.
* Recommend changes in line with developing technologies and the IT Strategy.
To be considered, the suitable Service Desk IT Support Analyst must have excellent communication skills, adopt a genuine pro-active approach to work and be prepared to work hard to achieve their goals.

Skills required:
* Solid general IT skills
* An understanding of relational database design and basic SQL skills.
* Microsoft SQL 2008 experience desirable.
* Technical skills of MS Windows desktops and office applications.
* Knowledge of Lyris or any bulk email engine is advantageous.
* Experience with HTML, XML and .NET is beneficial but not essential.
* Energetic, imaginative, creative, tempered, tenacious, solution provider essential
* An ability to adapt and respond calmly to constant challenges
* Willingness to learn
* Ambitious team player
* Belief in own ability yet aware of own limitations
* Enthusiastic, efficient and highly organised

The role would ideally suit someone who is willing to put in some hard work and demonstrate commitment to my client.
In return, the successful Service Desk Support Analyst can expect to develop their career with a company who genuinely look after their staff, with many employees receiving promotions, extra responsibilities and challenges together with the rewards associated with this.

Apply now for an initial consultation!