Customer Service Agent - employment career in uk

Title: Customer Service Agent – Full Time
Type: Full time
Location: Edinburgh, Scotland
Deadline:   23rd  Aug 2013
Hours of Work:   Schedule basis, Monday to Sunday, within our opening hours.
Opening Hours:   Monday to Friday 8am – 9pm, Saturday 9am – 6pm and Sunday 9am – 5pm.




Customer Service Agents, Edinburgh City Centre.

Full Time 35hr, Temporary 6 month Contract. £8 per hour + company discount and benefits.


Who are we?

H&M Online is a growing part of H&M with operations worldwide.
Our business plan is to provide our customers “Fashion and quality at the best price”.
Considering our current and future expansion, we need to strengthen our Customer Service Organisation and are offering you one of the most exciting jobs in the market.

Job description

Your main responsibility is to ensure that we are the Customer’s First Choice, by offering the best possible customer service for H&M and our Brands when dealing with telephone calls and emails.
You will be serving our customers when they have questions regarding their orders, deliveries, payments or any other queries regarding their online shopping or store related queries.
Using your experience in customer service you will be confident in promoting our products and resolving our customers’ queries the first time.
You will have the opportunity to work with a variety of tasks and customers in your role.

Who are we looking for?

You will have an interest in H&M and our products, demonstrate good communication skills and a passion for service. You will be confident in both your written and verbal communication in English. You are outgoing and a good team player, although you enjoy working independently as well.
We are seeking positive, enthusiastic individuals with team spirit and an ability to use their own initiative.
Rising to challenges and managing a high work load are stimulating for you.
You dare to make mistakes and dare to be yourself.


What do we offer you?

We make it possible for people to express their personality.
We offer an open and comfortable working environment which encourages innovation.
We believe in people and make it possible for you to take control of your own development.
Hard work is rewarded and support is given from all levels to help you develop and achieve your potential.
Your shifts are on a rotational pattern and released in advance.


So do you think you are ready for the challenge?

We look forward to hearing from you soon!

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