3rd Line Support Engineer - Employment, career opportunity in UK

Job Title:  3rd Line Support Engineer
Job Type:    Permanent
Location:    Mid Glamorgan, Bridgend
Start Date:    ASAP
Salary:    50000.00 - 65000.00 GBP Annual + Excellent benefit
Ref No:    225960-6881247


Summary of Position:
To provide technical support within Telecommunications service operations. To understand internal and customer networks, including assignment as lead engineer for specific customer accounts. To pro-actively investigate and advise on service and design improvements across the range of telecommunication services. To engage in audits, review,and document customer infrastructure where required as part of service improvement initiatives, including visiting customer premises. Defining capacity, performance, and error thresholds in line with industry best practice. Defining house-keeping policies in line with industry best practice. To provide input to/or lead service improvements related to network toolsets and automation. To investigate and resolve complex and high-priority incidents on telecommunication/network services passed from 1st and 2nd line teams. To work on problems related to telecommunications services. To liaise with third party providers of services (public telecoms operators, software and hardware maintainers). To liaise with application, server, database, SAN, and security teams during complex incident or problem investigations. To provide advice and guidance on availability and capacity issues related to telecommunication services. Authoring and reviewing work instructions and standard operating procedures. Authoring and reviewing incident reports for high priority or complex incidents. Providing input to disaster recovery plans and providing support during disaster recovery tests. To contribute information and data that may be required for periodic reviews with Third Party vendors to ensure compliance with agreed processes, procedures, and Service Level Agreements. Authoring and maintaining documentation related to networks services, such as topology diagrams, IP lists, asset lists etc.. To be part of an on-call rota providing cover outside of standard business hours for high-priority incidents

*This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK's vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK's 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply

Experience & Qualifications* In-depth knowledge of Cisco technologies. CCNP & CCDP required. Preferably working towards CCIE qualification. Experience of Cisco Nexus required. Knowledge of one or all of the following technologies/equipment is extremely beneficial. F5 Load Balancers. Cisco ACE. Fortinet. Bluecoat Packeteers/Packetshapers. Juniper networks. HP networks (Pro-Curve). Cisco Wireless. Aruba wireless. Extricom wireless. VoIP, IPT, UCC. Microsoft Lync. Ipanema. Riverbed. Strong service improvement mind-set. Strong problem-solving mind-set. Self-motivated and able to work under own initiative to solve complex issues.
Knowledge of ITIL. Able to travel within the UK. Strong knowledge of network automation toolsets. Able to clearly communicate complex technical issues within a business context to senior management both within customer organisations. Able to translate technical failures into real or potential business impact both in an incident and service improvement context. Strong written and verbal communication.

hy-phen Limited is acting as an Employment Agency in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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