Retention Benefits Officer -Employment, career opportunity in Uk

Job Title:    Retention Benefits Officer
Job Type:    Permanent
Location:    Cardiff, Newport, Bridgend, Rhondda, Caerphilly
Salary:    £16,396 rising to £17,489
Start Date:    October 2013
Reference:    212227-RBO_SWCC913

* Secure Membership renewal within pre set timescales by proactive follow up to members under guidance of Membership Manager

* Work with Membership Administration Officer to fully understand Membership renewals outstanding on daily/weekly basis

* Follow set process to proactively secure Membership renewal ahead of specified dates

* Draw upon range of tools available to influence and negotiate Membership renewal

* Actively book appointments in Business Development Officer diaries as appropriate to resolve any waivering around renewal

* Record accurately updates on interactions with members and ensure all discussions are confirmed to member business

* Pro actively promote appropriate benefits and services to members in line with category and sector

* See agreement to event attendance, sponsorship and advertising spend as appropriate

* Fully support Membership Administration Officer and Membership Liaison Officer as required within immediate team

* Maintain effective relationships with BDO Team to maximise service and support to members

* Maintain "courtesy" call contact with "loyalty scheme" members to maximise contact names and wider feedback

* Where required undertake Zone Marketing activities to potential members/key sectors

* Work with wider team on specified projects as required

* Undertake additional duties as agreed with line manager

* Adhere to the company Health and Safety and Equality and Diversity policy and all IiP Standards and HR policies and procedures at all times.

Essentail Factors/Experience:
* Degree or similar in Business studies
* Debtor Collection procedures
* NVQ
* Understanding of membership processes and compliance
* Understanding of South Wales market
* In a similar role/ membership or finance environment.
* Telesales experience
* Working in a multi-Functional team
* Working with database/CRM systems
* Influencing and negotiation skills
* Ability to communicate and influence
* Organisation skills
* Attention to detail and follow process
* Communication skills
* Ability to work under pressure
* Excellent Analytic and numerical skills
* Microsoft Office

Please do not submit CV's as they will not be accepted. For an application pack please email, info@centreforbusiness.co.uk.

We are an equal opportunities employer. You will be sent a copy of our Equality and Diversity policy with the application pack.

If you have not heard from us by November 1st 2013 unfortunately you have not been short listed.


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