Sales / Telesales Executive -Employment, career opportunity in Uk

Job Title:  Sales / Telesales Executive
Job Type:    Permanent
Location:    Worcestershire
Start Date:    ASAP
Salary:    £15k - £17k pa
Ref No:    121141-99809_127844
Date Posted :  26th Sept 2013


Salary: £15,000 - £17,000 per annum
Hours: Monday - Friday 08:30 - 17:30

Our client, the region's biggest supplier of telecom communications, is looking to increase their sales team.

Day to day duties:

- To achieve defined order targets and goals through pro-active telesales contact with existing customers and new businesses.
- To sell the full range of BT products and services, pro-actively up-selling and cross-selling new products and services to these customers.
- To protect the existing customers from competitive attack
- To find and engage with non BT customers to secure current and future opportunity
- To work in a manner consistent with the telesales KPIs.
- To ensure all customer details, information and interaction are entered into OneView (CRM) in a timely and complete manner.

As a person you must have the following qualities:

- Sales Skills/Proficiency - The ability to utilise sales skills and product knowledge to generate solutions and orders.
- The ability to utilise a sales call to meet the following format of sales methodology
- Move quickly and efficiently past gate keepers
- Engage and motivate the key contact or decision maker by providing a clear and concise opening Benefit Statement
- Quickly build Rapport/Empathy and understand the customers' business model and any unique features of their business. Use standard recognised probing to techniques to fully understand the companies' process and operating structure
- Build and create needs from information provided
- Summarise key objectives and needs with the customer and gain commitment to resolve the needs and agree a sensible and practical timeframe
- Build and all-encompassing new solution for the customer to meet key objectives and identified needs
- Present the solution in a positive manner focusing on a comparison to the current situation and specific measurable benefits to the customer
- Close quickly and confidently for the order and use standard objection handling techniques to handle reasonable objection
- Maintain control of the opportunity at all times
- Customer Focus - The ability to meet and exceed customer needs to ensure customer satisfaction.
- Communications Skills - The ability to communicate over the phone in an engaging and convincing way.
- Interpersonal and Team Skills - The ability to build and maintain relationships with customers and colleagues.
- Disciplined Work Approach - The ability to complete multiple tasks on time and to a quality standard.
- Minimum GCSE A level or above, evidence of successful qualifications will be required
- Minimum 12 months proven successful track record in outbound sales, evidence of consistent over target performance will need to be provided
- Evidence of structured sales training to meet the requirements of key competencies is ideal but not essential
- Target Driven
- Maintains Consistent High Levels of Activity
- Self-assured/confident
- Flexible
- Trustworthy and Professional
- Team Player
- Self-motivated
- Enthusiastic

eResponse Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.

Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!

We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.

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eResponse are the leading agency of choice to the Worcestershire and Sth Birmingham community. We have specialist teams dedicated to Accountancy, Office Professionals, Industrial & Warehousing and Sales.


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