Service Administrator- Employment, career opportunity in UK

Job Title:   Service Administrator
Job Type: Permanent
Location:     London
Salary:     Competitive
Start Date:     will wait notice
Reference:     131994-AHSA1



Member of the 'Foundation Front Door' team and coordinator of the 'Exception and Variation' process

Process incoming requests, allocate work, maintain KPIs and records and prepare weekly reports for management meetings
Document the service description, process documentation and handle questions about the process / service
Log and maintain records of Exceptions and Variations (E&V) requests, including dates, categories, allocations, turn-around times and approval status
Track down missing information to ensure that records are complete and reporting of KPIs is possible
Prepare agenda, schedule and invite attendees, prepare documentation for Exception & Variations review board meetings. Take attendance, document minutes, capture actions and distribute these following each review meeting
Assist in maintaining an up-to-date description of the Exception and Variation service and document the process flow in detail in the Nimbus tool
Accountable for answering questions (telephone and email queries) about the process
On a pre-agreed arrangement, allocate well-defined E&V requests to identified members of the Foundation Front Door team. Return/decline unclear requests to requestor. Escalate unusual or especially large requests to the Foundation Front Door manager
Identifies all available customer service/performance data and takes appropriate action to resolve issues
Proactively reviews personal workload to ensure that duties which impact a customer's experience are prioritised - discusses issues with manager and agrees how to resolve
Drives action to improve the way they work and the outcomes they deliver, working with their manager and colleagues to resolve issues/make change - always retaining responsibility for seeing tasks through to resolution
Demonstrates initiative by taking on tasks/activities that benefit the customer, business or team, without being prompted or seeking permission
Regularly requests feedback on individual and team performance - using this feedback to drive personal / team development through personal coaching and team guidance
Continually identifies areas where they can add value to the business, raising these suggestions with their manager and implementing agreed actions
Gets to know team members personally (regardless of where they work) and uses knowledge of others to build a higher performing team
Attempts to resolve conflict within the team and subsequently improve overall performance
Praises and recognises the efforts of others publically, with the intention of motivating individuals to continuously improve

Previous experience in a corporate environment
Excel or SharePoint
Basic understanding of information technology
Competent computer skills (Microsoft Office suite)
Individual of strong and confident character. Self-starter and problem solver
Strong written and verbal skills in English language; other languages a plus
Degree or equivalent



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