Helpdesk IT Support Analyst (Graduate considered)-Career opportunity in UK

Job Title: Helpdesk IT Support Analyst
Job Type:Permanent
Location:London
Start Date:ASAP
Duration:Permanent
Salary:£18,000 - £21,000
Ref No:211245-JCHD
Date Advertised:04 Nov 2013
Skills: IT Support, TCP/IP, MS Windows, Call logging software, Communication,

My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic Service Desk IT Support Analyst to join their friendly support function. Working as part of a fun, energetic team, the suitable Support Analyst will be handling all 1st Line Support queries, providing users with application, desktop and mobile support.

Suitable Helpdesk candidates must have a decent level of IT skills using MS Windows systems, possess excellent communication skills and adopt a responsible, mature attitude towards work. You will be expected to take ownership of your work and be fully accountable for tickets you are handling.

The Helpdesk 1st Line Support Analyst will be responsible for the smooth running of front of house applications, handling 1st and some 2nd Line queries, escalating complex issues to the 3rd line support team.

Responsibilities:
* Using your knowledge of IT technology and communications to support all IT applications.
* To man the Helpdesk and be the go to person for all 1st and 2nd line incidents.
* To work closely with 3rd party vendors to maintain the integrity of our business application servers and information databases.
* Recommend changes in line with developing technologies and the IT Strategy.

To be considered, the suitable Helpdesk 1st Line Support Analyst must have excellent communication skills, adopt a genuine pro-active approach to work and be prepared to work hard to achieve their goals.

Skills required:
* Solid general IT skills
* Technical skills of MS Windows desktops and office applications.
* Experience of call logging software would be ideal, although not essential
* Energetic, imaginative, creative, tempered, tenacious, solution provider essential
* An ability to adapt and respond calmly to constant challenges
* Willingness to learn
* Ambitious team player
* Belief in own ability yet aware of own limitations

The role would ideally suit someone who is willing to put in some hard work and demonstrate commitment to my client. In return, the successful Helpdesk 1st Line Support Analyst can expect to develop their career with a company who genuinely look after their staff, with many employees receiving promotions, extra responsibilities and challenges together with the rewards associated with this.

*** NB: My client will consider recent graduates with a good degree in a computer related subject***

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