Job Title: Product Manager
Job Type: Permanent
Location: London
Salary: competitive
Start Date: ASAP
Reference: 221374-EU-LTD00437
Language: English (UK)
Region: London
Country: United Kingdom
Organisation data: Systems
Job number: EU LTD00437
Contract Type: Permanent (Payroll)
Schedule Type: Full Time
Work Hours 40.0 Hours per Week
Department: Information Technology
Location: London
About the role
You will support the Product Management Team in the design and delivery of business critical technology deployments and customer migration initiatives.
* Work with various cross functional teams in End to End Delivery of designing,
* Validation and delivering new solutions.
* Work with other Product Managers, IT and Network Functional Teams and Product design
* Business Case - ROI business cases for all proposed Core Capability initiatives
* Project management - definition and delivery of end to end, cross company, core capability project plans. Work with key stakeholders to proactively contribute to the changes to existing Prepay Voice and Data products to improve customer experience and increase efficiencies.
* Take ownership of product and review the product design.
* Creation of end to end designs for new product and propositions.
* Create product definition in the OCS for multiple countries
* To support business as usual changes in Products and Propositions.
* Identify and escalate issues in a timely manner to the Senior Management.
* Co-ordinate and work alongside testing resources to achieve objectives within project timescales
* Manage incident classification during testing with vendor, internal and external parties and report progress accordingly * Facilitate in bringing up ideas for Products and Propositions in all Markets.
Who we're looking for
You will have the following skills & experience:
Qualification:
* Degree Qualified or equivalent Skills:
* Good technical understanding of Telecom - Voice, SMS and Data
* Good Knowledge of end to end call flows and solutions used to deliver Prepay products/bundles.
* Experience in writing Design Documents, documenting Customer Experience and carry out exploratory work for bringing ideas to life.
* Expertise in Voice, Data, Messaging and Content products
* Expertise in real time rating an design best practices
* Tier 1 Telco proposition rating analysis, design and delivery
* Conversant with competitive intelligence for products and propositions.
* Demonstrable ability to rapidly develop clear, detailed product requirements documentation
* Experience in multi cultural, international environment
* Architecture and Design
* Integration & Delivery
* Technical Assurance of Products and Propositions being implemented
* Vendor Management and Project Management Experience.
* Experience with Test Tools, Scripting knowledge will be an added advantage. * Industry experience in the Telecommunications Service Provider or Mobile Network Operator environment.
About Lebara
Lebara is one of Europe's leading mobile telecoms operators, enhancing the lives of migrant communities by providing high quality and low cost mobile products and services. Lebara provides Pay As You Go mobile SIM cards and related products and services customised to serve the international communities in seven European countries as well as Australia. In March 2011, Lebara expanded its services by launching Lebara Money in the UK, a simple and secure MasterCard® prepaid card, offering highly competitive exchange rates for customers wishing to send money abroad. Lebara has achieved rapid growth since it was founded in 2001 and the company employs over 1,200 people around the world. The London call centre serves all of its European operations, with staff fluent in over 25 languages. Lebara invests heavily in recruiting top talent to meet all its customer needs; only 1 in 50 even make it through the recruitment process. Lebara's commitment to customer service and talent development has been recognised in 2012 through eight awards. Most recently they were awarded 'Best Large Contact Centre' at the European Call Centre and Customer Service Awards and the company won in three categories at the UK Customer Experience Awards 2012. Most recently Lebara were awarded 'Best MVNO in the UK' by Mobile news fourth year in a row, 'Best Large Contact Centre' at the European Call Centre and Customer Service Awards and also won in three categories at the UK Customer Experience Awards 2012. Lebara's Chairman and co-founder Yoganathan Ratheesan was recently awarded an Honorary Doctor of Letters (Hon D Litt) from Kingston University in recognition of his outstanding contribution to business and entrepreneurship. In June 2012, he was also named Ernst & Young 'London & South' Entrepreneur of the Year 2012. Lebara is committed to giving back to the communities it serves through its Foundation which was established in 2008.
At the 10th anniversary in 2011, the founders committed €10 million to develop a new village and school, near Chennai in South India. The company has also invested in projects in 10 other countries where Lebara customers have family and friends.
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