Telephone Negotiator - Employment, Career opportunity in uk

Job Title: Telephone Negotiator
Location: Redditch
Salary: £6.19 per hour
Job Type:    Temporary/Seasonal
Location:    Redditch
Start Date:    ASAP
Salary:    £6.19 p hour
Ref No:    121141-97123_545513
Date Posted:    7th Sept 2013

Hours: 8am-2.30pm/ 2.30pm-9pm + every other Saturday (average 33 hour week)

Due to expansion our client requires Telephone Negotiators to join their team on an ongoing temporary basis with a view to going permanent.

Day to Day duties will include the following:

* Working from a dialler, on behalf of clients and calling up customers to discuss their accounts
* Taking payment over the telephone to settle outstanding bills
* Setting up payment plans with customers
* Arranging payment dates
* Keeping the database up to date at all times, logging the outcome of each call
* Working to set targets
* Taking incoming calls and dealing with customer queries
* Ensuring data protection is adhered to at all times
* Ensuring payments are affordable and beneficial to both the company and the customer

As a person you will need the following:

* Previous experience in a customer service department, ideally within an office or call centre environment
* The ability to be persuasive and empathetic with customers
* Excellent IT skills and be able to pick up new systems quickly
* Must be able to pass a CRB and credit check (Essential)
* Must be able to achieve daily, weekly and monthly KPI's

As a person you will need the following qualities and experience: eResponse Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year. Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!! We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help. Worcestershire's Leading Recruiter

eResponse are the leading agency of choice to the Worcestershire and Sth Birmingham community. We have specialist teams dedicated to Accountancy, Office Professionals, Industrial & Warehousing and Sales.

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