Infrastructure Support Analyst / Support Engineer - Employment, career opportunity in UK

Job Title:  Infrastructure Support Analyst / Support Engineer
Job Type:    Permanent
Location:    Lancashire, Blackburn
Start Date:    ASAP
Duration:    Permanent
Salary:    25000.00 - 30000.00 GBP Annual
Ref No:    225960-6845761


Infrastructure Support Analyst/Support Engineer - £25k - £30k - Lancashire

This is a fantastic opportunity to join a hugely successful and exciting global branding company as an Infrastructure Support Analyst/Support Engineer. They are responsible for brands such as Berghaus, Ted Baker, Canterbury, Hunter & Lacoste. My client has stressed the importance that you must be a right personal fit, self-sufficient, keen to develop and are willing to learn and gain exposure to new technologies.
In 2012, my client was recognised as one of the UK's Best Workplaces 2012 (Large Employer category).

My client is able to interview next week, they are keen to get the Infrastructure Support Analyst/Support Engineer started ASAP.
Essential:
- PC/Network experience- Windows 2008 Server + Windows 7- LAN/WAN- Microsoft Exchange 2010

Desirable:
- Cisco/HP switch configuration skills- Citrix XenDesktop/Xenapp- Vmware

Key purpose of the job- To support and enhance my clients Server, PC and Network Infrastructure to ensure maximum practical availability and efficiency.

- To ensure that departmental standards are adhered to when supporting my clients infrastructure.
- To support the Infrastructure Support Manager with regards to ad-hoc department activities.
- To carry out system administration tasks as per documented procedures.
- To help deliver project tasks within agreed timescales.
- Identify technical solutions for problems, improvements and developments.

Key responsibilities

Provide technical infrastructure support for the end user community.
Evaluation, handling and resolution of Infrastructure technical issues, in such a way that the problems are always registered and carried out to internal SLA's, actions and solutions are communicated via available tools.
Control and secure access to my client's Infrastructure in line with Infrastructure policies and procedures.
Monitor physical infrastructure (HW & OS).
Ensuring a high quality infrastructure system through coordinated, robust and global testing, and documentation.
Work in a 'best endeavours' manner to ensure that Project and Support commitments made to business users remain within agreed timescales.
Flexible in terms of working location.
Work in accordance with the priorities and timescales defined in my client's IT OGSM and Project plans.
Play an active role in the delivery of infrastructure projects on a global scale.
Ensure all implementations are delivered to Infrastructure standards.

Qualifications and experience Infrastructure Support Analyst/Support Engineer will need to have:

Proven solid PC/Network experience covering the areas listed below;
Excellent understanding of Windows 2008 Server and Windows 7
Excellent understanding of LAN/WAN environments using TCP/IP
Cisco/HP switch configuration skills are a distinct advantage
Excellent understanding of Microsoft Exchange 2010
Understanding of Citrix XenDesktop/XenApp is desirable
Understanding of Chassis/Blade based server technology running VMware is desirable
Understanding of DNS, DHCP and Proxy Servers
Familiar with Blackberry Devices and BES Servers
Ability to build and maintain relationships with internal and external teams and clients
Ability to recognise and communicate global implications of changes
Have a sound understanding of customer service
Needs to hold a clean driving licence
Needs to be comfortable to travel/fly to international sites if required

Need to be

Well organised
Customer focussed and well presented with excellent communication skills.
A good team contributor.
Able to learn and put in practice new procedures, policies and technologies in a fast and efficient manner.
An effective communicator both verbally and written, communicating both business and systems knowledge in a clear and concise manner.
Pragmatic at all times, understands outcomes prior to proposing solutions and values simplicity.
Flexible and able to accommodate multiple changes in priority and requirements from different quarters.
Able to deliver quality work and to commit to and meet deadlines.
Capable of working under pressure.
Flexible in terms of travelling to and working from my client's other locations.
Measures of Performance
Self-starter, able to progress project and support work to agreed time scales.
Work effectively on own or as part of a team.
Delivery of support and project tasks to agreed standards and timescales.
Adherence to my client's project methodologies, change management and the quality measures as defined by my client's IT Management.
The strength of development of business stakeholder relationships.
Feedback from internal and external customers.

Infrastructure Support Analyst/Support Engineer - £25k - £30k - Lancashire

Great company to work for, so if this role sounds of interest. Please send me your CV.
Many thanks,
Harry

Lawrence Harvey is acting as an employment agency in regards to this position.


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