Job title: Helpline Operator - 3 month Fixed Term Contract
Job Type Contract/Interim
Location Redditch
Start Date ASAP
Salary £16k pa
Ref No 121141-114848_096527
Location: Redditch
Salary: £16,000
Hours: 9 am- 5pm Monday to Friday
Our client is looking for two Helpline Operators to work within the busy Helpline Department for 3 months.
Day to Day duties will include the following:
* Process all orders received by email and telephone promptly and accurately.
* Ensure all orders received are processed and despatched within the SLA.
* Action special delivery requests, book couriers and provide PODs for the client.
* Answer all e-mail and telephone calls in a friendly professional manner.
* Resolve all order queries and Ad Hoc' queries escalating where necessary.
* Liaise with Account Teams and other departments to ensure all Helpline queries are resolved and any stock queries are communicated.
* Process all incoming stock pre advices when required - checking all details on booking in form are correct information is transferred onto Red Prairie Stock Management System.
* Produce Labels and upload DNA images when required.
* Provide Helpline reporting information and assisting Account Manager with Helpline reporting when required.
* Carrying out Store Surveys post promotion.
* Log all enquires on Daily Helpline Log.
* Complete Ad Hoc' internal and external reports as required.
* Handle client disappointment or complaints professionally and effectively.
* Work with other departments to help deliver continuous improvement initiatives that drive cost & process efficiencies.
* Set an example to the rest of the team ensuring positive attitude & excellent working relationships within the team.
* Carry out ad hoc duties when requested by Line Manager
As a person you will need the following qualities and experience:
* Proven history in a customer service environment
* Knowledge of Clients and Account requirements
* Understanding of Logistics & Stock Management Systems
* High degree of computer literacy
* Proficient in Microsoft Excel
* Red Prairie Knowledge
* Excellent communication skills
* Excellent organisational skills
* Ability to adhere to deadlines
* Reliable and Flexible
eResponse Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.
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eResponse are the leading agency of choice to the Worcestershire and Sth Birmingham community. We have specialist teams dedicated to Accountancy, Office Professionals, Industrial & Warehousing and Sales.
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